1. 7 Days Money Back Guarantee

We prioritize our customers’ satisfaction. If you are not satisfied with your Premium subscription, you can request a full refund within 7 days from the date of payment.

2. Refund eligibility

The following conditions must be met to receive a refund:

• Refund requests must be made within 7 days from the date of payment.
• You may not have used the premium features much.
• There should be no fraud or policy violations on your account.
• Refunds will be made only to the same payment method used.

3. Refund Process

To request a refund:

1. Contact our customer support team: refund@shaadi.club
2. Provide your registered email and mobile number.
3. Provide the reason for the refund.
4. Our team will review your request within 3-5 working days.
5. After approval, the refund will be credited to your account within 5-7 working days.

4. Non-refundable conditions

Refunds will not be available in the following situations:

• After the 7 day period has passed.
• If you have made extensive use of the premium features.
• If your account has been suspended for policy violations.
• Promotional offers or discounted memberships (unless specifically stated).

5. Technical problems

If a technical issue prevents you from using premium features, our technical team will attempt to fix the problem. If the issue isn’t resolved within 48 hours, you’ll be eligible for a full refund.

6. Contact

For any refund related queries: